Job Description

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.

Summary:

Rails is looking for a Wholesale Customer Service Representative with a proven ability to consistently deliver excellent customer service to boutique clients and find creative solutions to all customer issues.

Key Responsibilities :

• Managing customer inquiries, primarily from RAILS’ boutique clients
• Contacting domestic accounts for shipping approvals, order statuses, and adjustments
• Tracking inventory for OTS orders and allocating inventory to accounts
• Building and maintaining strong relationships with RAILS’ wholesale accounts and account executives
• Consistently providing excellent customer service
• Troubleshooting and resolving problems in a timely manner
• Reviewing return and exchange requests
• Working cross functionally with other departments across the organization as needed to resolve client issues
• Additional responsibilities as required

Requirements :

• Minimum 1 year of experience providing customer service, primarily for wholesale customers
• Apparel industry experience
• Experience with NetSuite a plus
• Excellent verbal and written communication skills – must be able to maintain consistent and organized communication with customers and sales staff
• Strong computer skills – intermediate Microsoft Office and Google experience at a minimum; must be able to work in an ERP system, and export/create/manipulate data in Excel formats
• Customer centric with positive attitude at all times
• Independent and driven for personal and professional success
• Ability to work successfully in both a group setting and independently
• Creative thinker who is organized and efficient

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