Support Specialist Job at Matlen Silver, Washington DC

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  • Matlen Silver
  • Washington DC

Job Description

ERP Support Specialist (2nd Shift) – Contract

📍 Location: On-site in Redmond, WA

🕒 Schedule: Monday–Thursday, 3:30 PM – 2:00 AM PST

📅 Contract Length: 6 months to start

Position Overview

We are seeking a motivated and detail-oriented ERP Support Specialist to join our Redmond-based team on the 2nd shift. This individual will support and maintain enterprise-wide and SaaS applications used for data collection, retrieval, and production operations. The role focuses on providing front-line ERP technical support to manufacturing and production teams, ensuring seamless business operations and optimal system performance.

Key Responsibilities

  • Provide technical ERP system support to manufacturing and production operations.
  • Identify and resolve IDOC (intermediate document) issues between SAP and MES systems daily.
  • Coordinate and support special activities on the production floor.
  • Troubleshoot labeling and system integration issues impacting production.
  • Manage purchase order (PO) cancellations in MES/SAP.
  • Clear open transfer requests (TRs) in SAP Warehouse Activity Monitor.
  • Collaborate directly with production operators to create quarantine tickets (QT) as needed.
  • Create, modify, and correct work orders within ERP systems.
  • Serve as a subject matter expert (SME) for MES and SmartERP systems.
  • Participate in system upgrades, testing, and documentation efforts.
  • Perform technical problem solving and recommend process or system improvements.
  • Set up user access permissions and train users on ERP applications.
  • Support report generation and data validation for business management and operations.
  • Other duties as assigned.

Qualifications

Education:

  • Bachelor’s degree in a technical field (preferred) or equivalent practical experience.

Experience:

  • 3–5 years of experience providing ERP system support, ideally in a manufacturing or production environment.
  • Strong knowledge of SAP and MES systems.
  • Familiarity with SmartERP or other ERP platforms a plus.

Skills:

  • Proven troubleshooting and analytical abilities.
  • Strong verbal and written communication skills.
  • Ability to work independently and collaborate effectively across departments.
  • Attention to detail and strong organizational skills.

Work Environment

  • On-site position in a hybrid office and light industrial environment.
  • Requires interaction with production operators and floor activities.

Job Tags

Contract work, Work at office, Afternoon shift,

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