Job Description

Job Summary

The RCM Account Manager will have the overall goal of managing the practice / provider relationship, partnering with the RCM and operations staff as a practice and RCM advocate, maintaining the highest possible client satisfaction, insuring client financial health, and minimizing issues. Key to your success in this role will be your ability to apply strong problem-solving skills and analytical competencies as required to clearly identify both positive and negative financial trends, improve client workflow and integration with RCM processes, and present Femwell driven value propositions to RCM clients. Additionally, you will also hold responsibility for client satisfaction and retention, serving as an internal advocate for any revenue cycle or service-related issue impacting financial health of the client or delivery of service. The ideal person for this role will need a high degree of business acumen with a solid understanding of the provider revenue cycle combined with the ability to create positive relationships as a springboard to account growth, problem resolution, positive communications and increased patient and provider satisfaction.

Essential Job Functions

• Maintains regular proactive contact with all clients in assigned portfolio, establishing positive relationships with senior management, key influencers and decision makers in the organization. Provides revenue cycle analysis, issues resolution, month end reporting and review, and coordinates monthly and yearly close process with client and RCM operations.
• Services all clients in assigned portfolio by serving as an internal advocate for any revenue cycle or service-related issue impacting delivery of service or functionality of Femwell products or services.
• Provides a single point of contact for client / provider issue resolution and coordinates solutions with other business teams and outsource partners
• Provides single point of contact for CBO issues that require management and escalation with assigned clients.
• Collaborates with Integration Team to facilitate improvements in implementation effectiveness, including managing the “onboarding” of new clients to insure the successful integration of RCM processes.
• Serves as key point of contact as necessary with any outstanding Collections/AR issues. Contributes to AR metric performance across assigned portfolio in alignment with assigned objectives.
• Perform other special projects and/or duties as needed or assigned.

Other Essential Tasks/Responsibilities/Abilities

• Must be consistent with Femwell’s core values.
• Excellent verbal and written communication skills.
• Professional and tactful interpersonal skills with the ability to interact with a variety of personalities.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with proven ability to meet deadlines and work under pressure.
• Ability to manage and prioritize multiple projects and tasks efficiently.
• Must demonstrate commitment to high professional ethical standards and a diverse workplace.
• Must have excellent listening skills.
• Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures.
• Must maintain compliance with all personnel policies and procedures.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.

Education, Experience, Skills, and Requirements

• BA/BS degree or equivalent experience
• Coding certification preferred – AAPC or equivalent
• Business or Healthcare experience preferred: 5+ years of provider management, CBO or revenue cycle management, or practice administration
• Ability to understand the details of the revenue cycle process and provide analysis for improvement.
• Strong analytical and problem-solving skills with capability of developing and executing detailed account plans
• Effective interpersonal skills (written and oral) and the ability to communicate and work with all levels within a client’s organization
• Superior customer service focus
• Excellent organization skills and ability to manage multiple projects in competing tasks/priorities
• Self-starter who is proactive versus reactive with a strong desire to achieve results

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