Job Description

OpTime Manager - EPIC-Optime Certification a must

Hybrid ( 3 days in office in Melville, NY and 2 days remote)

The OpTesia manager is responsible for the OpTesia application team and related systems within the Digital & Technology Solutions (DTS) department at Catholic Health. This individual works closely with the Peri-Operative staff and DTS leadership in developing and implementing digital and technology plans aligned with business strategies. The Manager of OpTesia oversees the implementation and support of Epic OpTesia and its supporting procedural systems and manages the OpTesia team.

DUTIES/RESPONSIBILITIES:

1. Participates in and leads projects in all aspects of OR systems implementation (planning, building, testing, training, implementing, and production support).

2. Monitors trends in relevant commercially available OR systems and participates in evaluating and validating new technologies.

3. Implements selected systems to meet users' clinical needs. Plans for the replacement of existing systems when they become obsolete.

4. Maintains and enhances DTS core OR applications, leveraging existing investments to meet rapidly changing operating environments and critical management decision-making needs.

5. Manages OpTesia resources to ensure that support services are effectively delivered and strategic value-added initiatives are delivered on-time and within budget.

6. Maintains professional knowledge of current trends and developments in the digital technology and health care industries through related seminars, conferences, and independent study.

7. Recruits, orients, and manages staff required to meet strategic and operational objectives. Ensures that staff receives appropriate career development opportunities. Counsels and coaches staff to improve performance and foster personal growth. Conducts regular performance appraisals and recommends appropriate personnel actions

8. Creates a team oriented, professional work environment providing the requisite challenges to retain talented DTS professionals.

9. Uses various tools and applications to record workload and events, including Agile Methodology, Time Tracking and Service Desk ticket applications.

10. Demonstrates a commitment to customer service by providing responsive and effective support, developing solid working relationships with customers, and delivering high quality, value-added services that exceed customer expectations. In collaboration with Client Services, develop and maintain a mechanism to monitor customer satisfaction for all users.

11. Works closely with software vendors and other suppliers of information systems related products and services to implement solutions or solve business problems.

12. Monitors vendor compliance with contracts.

13. Participates in the planning for clinical systems capital and operating budgets and resource allocation.

14. Plays an active role in the DTS information security awareness program by following and supporting all Catholic Health information security policies and procedures to the best of their ability. This will include reporting any suspected vulnerability, breech, fraud, abuse, or violation of policy to the appropriate management or reporting mechanism

15. Performs related duties as assigned and unrelated duties as requested.

POSITION REQUIREMENTS AND QUALIFICATIONS:

• Education: Bachelor’s Degree in Healthcare, Nursing, or Information Systems, from an accredited university is required. Master’s Degree desired.
• EPIC-Optime Certification a must!
• Advanced certification in informatics and a clinical degree with at least 5 years in a clinical progressive role are preferred.

Skills and Experience:

• Excellent organization, written, and verbal communication skills. Strong collaboration skills, working closely with others to attain common goals and objectives.
• Effective human relations and personnel management skills.
• Very strong clinical orientation and ability to develop solid working relationships with end users.
• Familiar with Microsoft Office, Online communication tools (Zoom, Teams, and Slack), Click Up, UKG/Kronos.
• Basic project management skills (leading meetings, prioritizing, resolving conflicts, maintaining issues list, managing project plans).
• Demonstrated past experience with successful clinical systems implementation.
• Creative, innovative, and flexible in responding to rapidly changing needs and priorities.
• Understands of and commits to the Catholic healthcare ministry. Subscribes to the philosophy and values of Catholic Health.

Functional Abilities (including but not limited to):

Willingness to travel from entity to entity.

Able to work in stressful situations.

Available for on-call or off hour support.

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