Customer Success Specialist - U.S. Based Job at Property Leads, Remote

UjZNMjh4SHRNOUM4NFFveHVnMGNzSjJ3OXc9PQ==
  • Property Leads
  • Remote

Job Description

Customer Success Specialist

Remote | United States

ABOUT

Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven, enjoys working, is fun and friendly, and is willing to face challenges head-on in a fast-paced, ever-evolving environment.

ROLE

The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly. This role will ensure our clients are supported while following company policies.

This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager.

RESPONSIBILITIES

  • Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve).
  • Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate.
  • Reply to customers via email and text promptly in our CRM and ticketing system.
  • Understand our client's journey as a lead buyer at Property Leads.
  • Follow all Property Leads policies when handling customer support inquiries.
  • Work closely with our refund team to resolve a refund dispute that the lead buyer declined.
  • Update clients' accounts when a setting that is not accessible in the client portal needs to be changed.
  • Face and handle conflict professionally.
  • Keep track of all customer's requests, inquiries, etc.

REQUIREMENTS

  • Proven work experience with 2+ years of customer success.
  • Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients.
  • Help with building a client cult like following.
  • Excellent communication skills, including listening and facing conflict head-on.
  • Willing to work in a fast-paced environment.
  • Self-sufficient and able to properly manage one's own time.
  • Well-organized
  • Advanced time management skills
  • Strong interpersonal skills with the ability to connect and relate to our clients.
  • Real Estate knowledge is not required, but is a plus.

RESULTS

  • Work closely with the Customer Success Manager, Sales Manager & sales team to maintain or improve our monthly retention rate.
  • Respond to customer complaints/inquiries within 30 minutes
  • Resolve customer complaints and inquiries within 24 hours or as soon as possible.
  • Communicates with the Sales/CS Manager on all high-priority information promptly and escalates high-priority clients when necessary.
  • Help develop metrics for tracking brand & product likeness.

SALARY

  • $60,000 - $ 80,000 USD annual salary

BENEFITS

  • Competitive total compensation
  • Paid Sick Time

Job Tags

Remote job, Full time, Work experience placement, Immediate start,

Similar Jobs

Miaou

Freelance Graphic Designer Job at Miaou

Miaou is looking for a freelance Social & Digital Graphic Designer to support the brand across social, digital campaigns, and eCommerce. This role is ideal for a visually driven designer with a strong fashion POV and experience creating social-first, performance-minded...

mdg | m-design group

Architectural Designer Job at mdg | m-design group

 ...(Project-Based Contractor) Start Date: January 1, 2026 Location: NYC (Hybrid with in-person meetings as needed) No visa sponsorship available Company Description mdg is a design-forward architecture and construction management studio specializing in high-... 

US Tech Solutions

Team and Project Coordinator Job at US Tech Solutions

 ...globally focused team by managing budgets, coordinating meetings and events, and streamlining...  ...financials, internal communications, and project schedules run smoothly, contributing to...  ...discretion, sound judgment, and capacity to work in complex, high-profile settings... 

Holder Construction

Senior Engineer Job at Holder Construction

 ...throughout the United States. We are currently seeking highly motivated construction professionals to join our company as a Senior Engineer position on a project in Conesville, OH. Primary Responsibilities Initial responsibilities include onsite trade management,... 

Rane Culinary Science Center

The Laurel Hotel & Spa - Valet/Door Attendant Job at Rane Culinary Science Center

 ...The Door Attendant will perform any inquiries pertaining to hotel policies, services and resolve occupants' complaints. Supervisory...  ...: Duties & Responsibilities: Assist all guests with valet parking their vehicles. Parking guests' vehicles as needed to assist...