Job Description

Job Title: Customer Care Representative

Location: Dallas, TX 75246 (Onsite for first 2 weeks and then remote)

Duration: 03+ months contract (Possible Extensions)

Job Description:

• Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution
• Ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.
• Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
• Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines.
• Verifies insurance coverage or determines patient self-pay responsibility and provides cost information

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