Job Description

Overview :

The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining experiences, a scenic rooftop pool , a luxury Breve Spa , and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted “2023 Best Places to Work” by the Boston Business Journal!

Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.

Grab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

Directly oversee the on-property Group Rooms Coordinators and provide support to the Director of Revenue Management, Sales leaders and Operational leaders throughout the hotel.

Responsibilities:

• Manage on-property Group Rooms Coordinators and assist with their job duties, as needed.
• Assist the Director of Revenue Management in monitoring and analyzing Group and Transient demand patterns.
• Assist the Director of Revenue Management in setting strategies to fill hotel occupancy utilizing demand and pattern management.
• Assist the Director of Revenue Management in monitoring and analyzing the effectiveness of restrictions and other selling strategies.
• Assist the Director of Revenue Management in monitoring and analyzing future turndowns and lost business to maximize revenue and occupancy.
• Assist the Director of Revenue Management in maintaining inventory and parity rate controls on all third-party websites, as needed.
• Assist the Director of Revenue Management in producing a 12-month rolling forecast.
• Produce and distribute the 21-day operations forecast.
• Produce and distribute Group Pickup Report and run the effective meeting once a week.
• Provide directional feedback on group block pick-up and slippage.
• Audit group resumes prior to the group arrival. Audit routing, notes and other details to ensure flawless group rooming list maintenance.
• Attend/Chair the Groups Approaching Cutoff meeting, ensuring patterns, over-block, and low pickup situations are addressed.
• Attend and participate in weekly Strategy, Sales and daily Business Review meetings.
• Attend monthly credit meeting to ensure group billing, no show revenue and special package rates are posting correctly.
• Meet with meeting planners, as necessary, and attend pre-convention meetings as necessary.
• Be the active contact with all operational departments including participation in “staff” and “ops” meetings and act as the reservations department representative. Ensure all relevant meeting material is disseminated to the reservations department staff.
• Conduct/Chair the weekly strategy meetings in the absence of the Director of Revenue Management.
• Ensure staff can describe all hotel accommodations and effectively sell upgrades and suites.
• Confirm that the operational team has all the tools needed to quickly identify and produce package offers flawlessly on an ongoing basis.
• Be the telephone and email “point of contact” for the reservations management questions including rate offers, date change issues, ESP rate availability questions/calls, late cancellation/no-show and other fee waiver consideration.
• Oversee accurate input of reservations into the system from internal and external sources.
• Ensure that all calls and emails are acknowledged on a timely basis to internal and external customers.
• Maintain thorough knowledge of hotel services and events.
• Have knowledge of local market and provide directional feedback given this knowledge.
• Conduct daily Revenue Stand Up meeting to discuss and coordinate which tasks the agents are prioritizing each day.
• Ensure Revenue staff is well trained and receives ongoing training as needed on all systems including ORS, PMS, Opera Cloud, FDC, Extranets, and SQL Server reporting.
• Prepare and conduct performance appraisals for Group Reservations Coordinators (GRC’s) / Revenue staff.
• Maintain an efficient and professional working environment with open communication.
• Maintain strong interdepartmental communication particularly with the sales, convention services, front office and accounting teams.
• Maintain strong communication lines and relationship with Omni CRO for packages, hotel detail, special promotions, access exclusion management, etc.
• Ensure group commissions are processed within 3 business days after checkout and assist Accounting with research on miscellaneous Travel Agent requests on commissions past due.

Qualifications :

• Position requires a minimum of five years previous Revenue Management experience.
• Minimum (7) years of hotel experience is preferred: Revenue, front office, sales, and/or reservations.
• High School Diploma or Equivalent required; bachelor’s degree or Equivalent preferred.
• This role is based on the property with limited travel.
• Understands Revenue Management theory and practice and ability to perform critical analysis.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Comprehension of technical applications of reservation systems.
• Understanding of hotel product and market conditions.
• Strong understanding of forecasting, budgeting, scheduling, inventory controls, P&L analysis.
• Must possess the ability to handle stressful daily operations.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests and conducting meetings.
• Must be able to work a variety of shifts, including weekends and holidays.
• Demonstrated ability to mentor and develop growing talent for the company

PERKS AND BENEFITS:

• A culture of fun, inclusion, and growth
• Complimentary meals
• Health Insurance and matching 401(k) after one year
• Generous Paid Time Off offered after 90 days
• Performance-driven, ALL-IN culture
• Discounted associate rates at Omni properties nationwide

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

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