Terms & Conditions

1. About Royal Graphics

Royal Graphics provides commercial printing, packaging, publishing, promotional and branding services, including:

• Offset Printing
• Digital Printing
• Panaflex & Large Format Printing
• Packaging Boxes
• Corrugated Cartons
• Labels & Stickers
• Woven Labels
• Hang Tags
• Garment Printing Accessories
• Books & Publishing
• Brochures & Flyers
• Business Cards & Corporate Stationery
• Annual Reports & Catalogues
• Paper & Cloth Bags
• Corporate Gifts
• Promotional Products
• Wedding Cards
• Notebooks, Diaries & Planners
• Customized Printing Products
• Other related printing and branding services

2. Quotations

All quotations provided by Royal Graphics are based on the specifications available to us at the time of quotation.

A quotation may depend on:

• Product type
• Quantity
• Size
• Material
• Paper/card/board type
• Printing method
• Number of colours
• Finishing
• Binding
• Packaging
• Delivery location
• Artwork requirements
• Production timeline
• Other customer specifications

Unless otherwise stated in writing, a quotation is not a guarantee that the quoted price will remain valid indefinitely.

Prices may change if the customer changes the specifications, quantity, material, finishing or delivery requirements.

3. Order Confirmation

An order will generally be considered confirmed after the required specifications have been finalized and, where applicable:

• The quotation has been accepted;
• Artwork has been approved;
• Required advance payment has been received; and/or
• Written order confirmation has been provided.

Royal Graphics may decline or suspend an order where the required information, artwork, payment or specifications have not been provided.

4. Customized Products

Most Royal Graphics products are custom-made according to customer requirements.

Customized products may include:

• Printed boxes
• Corrugated cartons
• Labels
• Stickers
• Books
• Brochures
• Business cards
• Panaflex & Vinyl printing
• Promotional products
• Corporate gifts
• Packaging
• Wedding cards
• Woven labels
• Hang tags
• Other personalized products

Because these products are manufactured specifically for the customer, they may not be cancelled or returned simply because the customer changes their mind after production has started.

Refunds and replacements are subject to our Refund & Replacement Policy.

5. Artwork & Proof Approval

Customers are responsible for carefully checking and approving artwork before production.

The customer should verify:

• Spelling
• Grammar
• Names
• Contact numbers
• Addresses
• Prices
• Logos
• Images
• Colours
• QR codes
• Barcodes
• Dimensions
• Quantity
• Product specifications
• Other printed information

Once the customer approves final artwork, Royal Graphics may proceed with production based on that approved version.

Errors in customer-approved artwork may not qualify for free reprinting or refund.

6. Artwork Changes

Any changes requested after final artwork approval may result in:

• Additional design charges;
• Additional production charges;
• Material wastage charges;
• Revised delivery time; or
• Reproduction costs.

If production has already started, changes may not be possible or may require a new order.

7. Customer-Supplied Files

Customers may provide artwork, logos, documents, images, designs or other files for production.

The customer is responsible for ensuring that:

• They have the necessary rights to use the material;
• The files do not infringe third-party rights;
• The information supplied is accurate; and
• The files are suitable for the requested production.

Royal Graphics may refuse to reproduce material that appears to violate applicable law or third-party rights.

8. Intellectual Property

Customers retain ownership of their original logos, artwork, designs, photographs, trademarks and other intellectual property supplied to Royal Graphics, subject to the customer’s rights in those materials.

By providing files to Royal Graphics, the customer grants us permission to use them as reasonably necessary to:

• Prepare artwork;
• Produce the order;
• Print the materials;
• Manufacture packaging/products;
• Complete finishing;
• Pack the order; and
• Deliver the order.

Royal Graphics does not acquire ownership of the customer’s intellectual property merely because it is provided for production.

9. Royal Graphics’ Designs & Materials

Unless otherwise agreed in writing, designs, artwork, templates, layouts, photographs, graphics, written content and other original materials created by Royal Graphics may remain the property of Royal Graphics.

Customers may not reproduce or commercially reuse Royal Graphics’ original design work without appropriate permission where applicable.

10. Printing Colour Variation

Customers acknowledge that printed colours may vary slightly due to:

• Different printing machines;
• Paper or substrate;
• Ink characteristics;
• CMYK/RGB conversion;
• Digital screen differences;
• Finishing processes;
• Production batches; and
• Other technical printing factors.

A screen display is not a guaranteed representation of the final printed colour.

Where a physical proof, colour sample or approved reference is specifically agreed, it may be used as the reference for production.

Minor colour variation that does not materially affect the intended use of the product may not be considered a production defect.

11. Quantity Variation

Printing and manufacturing processes may result in a small variation between the quantity ordered and the final quantity produced.

For applicable bulk/custom printing orders, a commercial production tolerance of up to ±10% may apply unless a different tolerance has been agreed in writing.

For example, an order for 10,000 pieces may, where the ±10% tolerance applies, result in a final quantity between approximately 9,000 and 11,000 pieces.

The applicable quantity tolerance may vary according to:

• Product type;
• Manufacturing process;
• Quantity;
• Material;
• Production method; and
• Written quotation or agreement.

The ±10% figure is a commercial production tolerance and should not be interpreted as a statutory requirement under Pakistani or Sindh law.

If an exact quantity is essential, the customer should communicate this requirement before placing the order.

12. Production Timeline

Estimated production times are provided based on the information available at the time of order confirmation.

Production time may depend on:

• Artwork approval;
• Customer response time;
• Material availability;
• Quantity;
• Product specifications;
• Finishing requirements;
• Production workload;
• Machine availability; and
• Other circumstances beyond reasonable control.

Production timelines generally begin after all required specifications, approvals and payments have been completed.

13. Delivery

Royal Graphics may arrange delivery through its own arrangements or third-party courier/delivery services.

Delivery times may vary depending on:

• Delivery location;
• Courier availability;
• Traffic;
• Weather;
• Public holidays;
• Operational delays;
• Customer availability; and
• Other circumstances beyond our reasonable control.

Delivery estimates are not necessarily guaranteed unless a specific delivery commitment has been agreed in writing.

14. Delivery Address

Customers are responsible for providing accurate delivery information.

This may include:

• Customer name;
• Company name;
• Complete address;
• Area;
• City;
• Contact number; and
• Other delivery instructions.

Royal Graphics will not be responsible for delays or additional delivery charges caused by incorrect or incomplete information supplied by the customer.

15. Inspection Upon Delivery

Customers should inspect the delivered products as soon as reasonably possible.

If an order appears to be:

• Incorrect;
• Damaged;
• Defective;
• Short in quantity; or
• Different from the agreed specifications,

the customer should contact Royal Graphics promptly and provide relevant photographs, videos and order information.

Complaints will be reviewed according to our Refund & Replacement Policy.

16. Payment Terms

Payment terms may vary depending on the order and customer relationship.

Royal Graphics may require:

• Full advance payment;
• Partial advance payment;
• Payment before production;
• Payment before dispatch; or
• Approved credit terms for eligible business customers.

Production may not begin until the required payment or financial arrangements have been completed.

For approved credit customers, invoices must be paid according to the agreed payment terms.

17. Outstanding Payments

If an invoice remains unpaid beyond the agreed payment period, Royal Graphics may:

• Suspend further production;
• Hold delivery;
• Suspend additional orders;
• Require payment before further work;
• Recover applicable costs; and/or
• Take other lawful steps to recover outstanding amounts.

18. Cancellation

Customers may request cancellation before production begins.

Cancellation requests will be reviewed according to the status of the order.

If Royal Graphics has already incurred costs for:

• Materials;
• Artwork/design;
• Plates;
• Dies;
• Printing setup;
• Production;
• Cutting;
• Finishing;
• Packaging; or
• Other order-related work,

such costs may be deducted from any eligible refund.

Once a customized order has entered production, cancellation may not be possible.

19. Refunds & Replacements

Refunds and replacements are governed by our Refund & Replacement Policy.

If Royal Graphics confirms that a product contains a material production error caused by Royal Graphics, we may, depending on the circumstances:

• Reprint the affected quantity;
• Replace the affected products;
• Correct the issue;
• Provide a partial refund; or
• Provide another reasonable resolution.

Customer-approved artwork errors, change of mind, incorrect customer specifications or normal production variations may not qualify for a refund or replacement.

20. Promotional & Customized Products

For customized promotional products, corporate gifts and branded items, minor variations may occur due to the manufacturing and printing process.

These may include slight differences in:

• Colour;
• Position;
• Size;
• Material;
• Printing appearance; or
• Product finish.

Where such variations are within reasonable manufacturing tolerances, they may not constitute a defect.

21. Packaging & Printing Specifications

For packaging orders, the final product may depend on the approved specifications, including:

• Board/card thickness;
• GSM;
• Dimensions;
• Printing;
• Lamination;
• Die-cutting;
• Folding;
• Gluing;
• Handles;
• Finishing;
• Quantity; and
• Other agreed requirements.

Any changes to specifications after approval may affect the final price and delivery schedule.

22. Panaflex & Large Format Printing

For Panaflex, vinyl and large-format printing, minor variations may occur due to material, machine and installation conditions.

Customers should provide accurate dimensions and installation requirements.

Where installation is requested, installation charges and conditions may apply separately unless included in the quotation.

23. Website Information

Royal Graphics attempts to keep the information on its website accurate and up to date.

However, product descriptions, images, specifications, prices, service availability and other information may change without prior notice.

Website images may be for illustrative purposes and may not always represent the exact final printed product.

24. Website Availability

We aim to keep our website available and functional, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

• Maintenance;
• Hosting issues;
• Technical problems;
• Security updates;
• Internet connectivity; or
• Other circumstances beyond our reasonable control.

25. Prohibited Use

Customers must not use our website or services to submit, reproduce or distribute content that is unlawful or violates applicable rights.

Royal Graphics may refuse an order involving content that we reasonably believe may:

• Violate applicable law;
• Infringe intellectual property rights;
• Promote illegal activities;
• Contain fraudulent information;
• Misuse another person’s identity or brand; or
• Create unreasonable legal or operational risk.

26. Customer Responsibilities

Customers are responsible for:

• Providing accurate information;
• Providing correct artwork;
• Reviewing proofs;
• Approving final specifications;
• Making payments on time;
• Providing correct delivery information;
• Ensuring they have rights to supplied content; and
• Communicating important requirements before production begins.

27. Force Majeure

Royal Graphics will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters;
• Fire;
• Flood;
• Power outages;
• Machinery breakdown;
• Strikes;
• Government restrictions;
• Transport disruptions;
• Internet or communication failures;
• Supplier delays;
• Shortages of materials;
• Severe weather;
• Public emergencies; or
• Other circumstances beyond reasonable control.

We will make reasonable efforts to minimize the effect of such events.

28. Limitation of Liability

Royal Graphics will make reasonable efforts to provide services according to the agreed specifications.

To the extent permitted by applicable law, Royal Graphics will not be responsible for indirect, incidental or consequential losses arising from delays, customer-approved artwork errors, incorrect customer information or circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted under applicable law.

29. Privacy

Information provided by customers is handled according to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal and business information.

30. Third-Party Services

Royal Graphics may use third-party service providers for:

• Delivery;
• Hosting;
• Payment processing;
• Website analytics;
• Advertising;
• Communication; and
• Other business functions.

Third-party services may have their own terms and privacy policies.

Royal Graphics is not responsible for the independent policies or practices of third-party service providers beyond our reasonable control.

31. Complaints & Dispute Resolution

We encourage customers to contact Royal Graphics first so that we can attempt to resolve any issue professionally and fairly.

Customers should provide relevant:

• Order information;
• Invoice details;
• Artwork/proof;
• Photographs/videos;
• Delivery information; and
• Description of the complaint.

Nothing in these Terms & Conditions is intended to prevent a customer from exercising rights available under applicable law.

32. Applicable Law

These Terms & Conditions shall be interpreted subject to the applicable laws of Pakistan and, where applicable, the laws and consumer protection requirements applicable in Sindh.

Where mandatory consumer protection or other legal provisions apply, those provisions will prevail over any conflicting term to the extent required by law.

33. Changes to These Terms & Conditions

Royal Graphics may update these Terms & Conditions from time to time.

Changes may be made to reflect:

• New services;
• Business practice changes;
• Technology changes;
• Legal or regulatory developments; or
• Other operational requirements.

The latest version published on our website will apply to future orders, subject to applicable law.

34. Contact Us

For questions about these Terms & Conditions, quotations, orders, payments, printing services or complaints, please contact:

35. Acceptance

By using the Royal Graphics website, requesting a quotation, approving artwork, placing an order or purchasing our services, you acknowledge that you have read and understood these Terms & Conditions.