Job Description

Systems Analyst

This role is ideal for a systems support professional who understands Windows servers, can start/reset servers, and can partner closely with business teams to ensure smooth operations. The Systems Analyst will coordinate patching activities, perform smoke testing, and support system requests within a complex enterprise environment.

Key Responsibilities

• Provide systems support for Windows servers, including performing server restarts and basic troubleshooting.
• Serve as a primary contact for system support requests, including taking calls, documenting issues, and driving resolution through ServiceNow or Salesforce.
• Coordinate Windows security patching by following established methodologies, working closely with the patch management team, and ensuring business partners are aligned on schedules and expectations. (Note: this role does not apply patches directly.)
• Perform smoke testing and validation of systems after patches or updates using established test procedures.
• Collaborate daily with business partners to understand needs, communicate status updates, and ensure system reliability.
• Support SQL-related tasks, including running queries, basic troubleshooting, and validating data as needed.
• Conduct light scripting or automation work in PowerShell as required.
• Work alongside internal teams, including a system administrator on the business side, to maintain a stable and secure environment.
• Utilize ServiceNow as the primary incident management platform for tracking and resolving issues.
• Maintain operations within a high-availability Windows environment, ensuring uptime, security, and compliance with internal standards.

Required Qualifications

• 5+ years of systems support experience, preferably in enterprise environments.
• Strong knowledge of Windows servers
• Hands-on experience with SQL for basic operational tasks.
• Familiarity with PowerShell (light development or scripting).
• Experience with ServiceNow or Salesforce for incident management.
• Proven experience coordinating patch cycles, system updates, and communication across technical and business teams.
• Strong troubleshooting skills and the ability to perform smoke testing and follow documented test procedures.
• Excellent communication and stakeholder-management abilities.

Additional Details

• Position is located in Midtown:
• Onsite 5 days/week to start, transitioning to 4 days onsite / 1 day remote.
• Standard hours: 8 AM – 5 PM with flexible core hours.
• Must be comfortable working in a complex HA environment with rigorous Windows security patching requirements.

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