Job Description

Salesforce Developer & Systems Administrator

On-site in Solana Beach, Ca

About Turnout

Turnout is a modern consumer advocacy platform helping everyday Americans “beat the system.” We make complex government and financial processes—like Social Security disability, veterans benefits, tax debt relief, and Medicare advocacy—simple, approachable, and fair. Our friendly AI agent, Jake, works alongside expert advocates to guide clients through intimidating systems with clarity and confidence. Turnout has raised $21m so far and is backed by top VCs.

We’re growing fast and building a lovable brand people trust. We’re looking for a Salesforce Developer & Systems Administrator to help bring Turnout’s story to life online through beautiful, seamless, and conversion-driven experiences.

About the Role:

We are looking for a detail-oriented and technically proficient Business Systems Administrator/Developer to design, build, and maintain our core digital ecosystem. This role moves beyond simple administration, requiring strong programmatic skills to ensure flawless, bi-directional data flow and custom functionality across all platforms. You will be crucial in leveraging Salesforce as our central source of truth, creating robust integrations to connect disparate systems, and developing automation that directly supports our rapid growth and mission-driven operations.

Key Responsibilities:

CRM Management:

• Programmatic Development & Engineering: Design, build, and deploy scalable solutions using Apex (Triggers, Classes), Lightning Web Components (LWC), and Visualforce. Ensure strict adherence to Governor Limits, code quality, and DevOps best practices (e.g., version control).
• Administer and optimize our Salesforce systems to support marketing and sales operations.
• Maintain data integrity, troubleshoot issues, and implement system updates as needed.

Integration & Automation:

• Build and maintain integrations between our platforms using Zapier and similar tools.
• Direct API Integration: Scope, develop, and troubleshoot direct integrations by interacting with REST/SOAP APIs of third-party systems.
• Set up automated marketing events, triggers, and workflows to enhance customer engagement and operational efficiency.

System Optimization:

• Monitor system performance and develop solutions to streamline operations and improve data flow.
• Collaborate with cross-functional teams to understand their needs and translate them into technical solutions.

Technical Support & Documentation:

• Provide technical support to internal teams, ensuring timely resolution of any system-related issues.
• Create and maintain documentation for system configurations, integrations, API specifications, and workflows.

Event & Campaign Management:

• Assist in setting up marketing events and triggers to support our dynamic campaign strategies.
• Work closely with the marketing team to ensure that all digital touchpoints are functioning optimally.

Requirements:

• Proven experience as a System Administrator or Developer or similar role, with hands-on expertise in managing Salesforce.
• Certifications are a strong plus: Salesforce Certified Platform Developer I (PDI) or Platform Developer II (PDII) is highly desirable
• Deep, hands-on expertise in managing and developing on Salesforce (Apex, Visualforce/LWC, Flows, Governor Limits).
• Strong proficiency in integration methodologies and tools, including extensive experience with Zapier and direct experience consuming and utilizing REST/SOAP APIs.
• Excellent problem-solving skills and attention to detail in a fast-paced startup environment.
• Ability to communicate technical concepts clearly to non-technical team members.
• Experience setting up automated marketing events and triggers is highly desirable.
• Proficiency with document automation software (e.g., DocuSign).
• Competency in troubleshooting telephony systems (e.g., Dialpad, Salemessage, or Vonage) is a plus.

Why Turnout:

• Salary: A competitive salary range of $140-$165k per year.
• Equity: Stock options to share in our success as we grow.
• Unlimited PTO: Enjoy a flexible work-life balance with unlimited paid time off.
• Comprehensive Health Coverage: Health, vision, and dental benefits to support your well-being.
• Mission Driven Team : Be part of a team helping millions of Americans access justice and financial stability.

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