Job Description

Pal's Sudden Service is seeking elite operators to join our expanding system as we continue growing across East Tennessee, Southwest Virginia, and Southeast Kentucky.

We don't hire people on salary. We don't sell franchises. We find the right leaders, train them in our award-winning process, and place them in Pal's proven brand doing business for themselves – but not by themselves. Are you an exceptional leader who thrives on excellence, continuous improvement, and building world-class teams?

What Makes This Different:

The Pal's Owner/Operator Model:

• Zero personal investment required – We provide the capital

• True business ownership – Full P&L accountability, hire and build your own team, run your restaurant

• Decades-proven system with award-winning training (Malcolm Baldrige National Quality Award winner)

• Your success drives your compensation – Many Owner/Operators exceed $400K annually (2.5-10x industry average for QSR managers)

• Average tenure: 17 years (some operators have been with us 30+ years)

We're Looking for Leaders Who:

• Have uncompromising integrity and commitment

• Are energized by ownership and responsibility

• Thrive working within proven systems

• Teach as well as they learn

• Want to build something lasting

What You'll Get:

• Comprehensive Leadership Development Program

• World-class operational training and support

• Compensation based on YOUR P&L results

• Full benefits: Medical, dental, disability, and vision insurance

• A business, NOT just a job

• Autonomy beyond typical franchise or management roles

What Others Say: "Pal's has developed a unique operating model and organizational culture... With deep emphasis on process control and improvement, zero defects, extensive training, and high employee engagement, Pal's has achieved excellent operating and financial performance." – Harvard Business Review

If reading this gets you excited (vs. overwhelmed), we want to hear from you!

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