Job Description

Helio Outdoors is dedicated to creating high-quality products that enhance outdoor experiences, from water-based activities to snowy adventures. With a passion for exploration, Helio Outdoors brings together five innovative brands—Aqua, Airhead, Yukon Charlie’s, Inyo, and Pureline—to design durable and high-performing outdoor equipment. The company encourages adventurers of all levels to connect with nature and explore confidently. With decades of expertise, Helio Outdoors ensures every journey is both enjoyable and memorable for customers.

Role Description

This is a full-time, on-site role for an Order Processing Associate as part of the EDI Team at Helio Outdoors, located in Stoughton, MA. The Order Processing Coordinator is responsible for receiving and processing EDI and manually entered sales orders, creating manually generated EDI documents and maintaining the highest level of order accuracy. There are two separate business units with order requirements unique to each. This position MUST ensure the orders and fulfillment requirements for each business unit are properly understood, communicated, and executed. This role ensures that all customer orders received are accurately entered, processed, and fulfilled in accordance with customer expectations and company policies. The coordinator will work cross-functionally with internal departments such as Sales, Warehouse, IT, and Customer Service.

This non-exempt position is based onsite, in the Stoughton, MA HQ.

Key Responsibilities:

• Monitor, receive, and process incoming customer orders via EDI, email, and other digital platforms. Ensure all orders are documented and forwarded/available to other operations teams.
• Compile daily EDI order summary for circulation to Sales and Warehouse teams.
• Key in manual customer orders and process orders received via EDI, in a timely manner (24-hour turnaround).
• Accurately record all orders processed and supply to warehouse team to ensure timely shipping.
• Maintain accurate order documentation and records for audit and compliance purposes.
• Compile reports from all order data for orders by season and calendar year
• Maintain customer ship-to addresses, EDI customer profiles and customer contracts and contract prices.
• Validate inbound EDI transactions for accuracy (e.g., 850 - Purchase Orders, 860 – Purchase Order Change) and reconcile outbound documents (856 – Advanced Ship Notice, 810 – Invoice) to shipments utilizing EDI platform, SPS Commerce
• Work closely with EDI Manager to troubleshoot and resolve any transmission or posting issues. 
• Identify and implement process improvements to increase efficiency and reduce order errors.
• Stay up to date with EDI standards and ensure compliance with trading partner requirements.

Required Qualifications:

• Minimum of three (3) years of experience in customer order processing.
• Must have excellent computer skills in Microsoft office and have Excel experience to include Vlookup and pivot tables
• Understanding of EDI document types (850, 856, 810, etc.) and knowledge of standards (e.g., X12, XML).
• Familiarity with ERP systems (Syteline (INFOR, CSI), EDI online vendor portals, databases, and software systems 
• High attention to detail and strong organizational skills.
• Excellent verbal communication, written communication and customer service skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Prior experience in EDI transaction processing.
• Experience working with EDI platforms such as SPS Commerce, Decision Resource, INC (D365).
• Background in wholesale, retail, or manufacturing industries.
• Understanding of supply chain, domestic and import order logistical requirements.

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