Job Description
Mitigation Sales Specialist
Location: 8421 Hegerman St, Philadelphia, PA 19136
As a Mitigation Sales Specialist, you are often the first face our customers see during one of their most stressful moments — dealing with water damage in their home or business. Your primary responsibility is to assess the damage, earn customer trust, and convert the opportunity into a restoration job. This role is commission-driven and ideal for individuals who thrive in a high-impact, high-reward environment. While you collaborate with field teams, this is not a technician or supervisory role — it is a sales-focused, customer-facing role critical to company growth.
Key Responsibilities:
- Respond promptly to water damage leads and conduct empathetic, professional on-site assessments.
- Educate the customer on the scope of damage and confidently present recommended mitigation services.
- Secure customer authorization and initiate service agreements — converting the opportunity into a job.
- Document findings and recommendations using our software system (Xcelerate), including moisture readings, photos, and job notes.
- Coordinate with Dispatch and Technicians to ensure timely job setup and proper communication handoff.
- Maintain consistent communication with customers, insurance adjusters, and team members throughout the job lifecycle.
Qualifications:
- Experience: Sales experience in restoration, in-home services, construction, or related field preferred.
- Skills: Ability to build trust quickly in high-stress situations; excellent communication skills; comfortable using technology and mobile apps for job documentation and communication
- Education: High school diploma or equivalent required, IICRC certifications (cleaning and restoration certification) required
- Valid Drivers license and clean driving record
- Must be able to lift/move 50–75 lbs and occasionally work in confined or moisture-damaged environments.
Compensation & Benefits:
- Pay: $70,000.00 - $100,000.00 per year
- Commission-based compensation with strong earning potential
- Company-provided vehicle or Auto Allowance + fuel card
- Medical, dental, vision insurance
- Paid time off and holidays
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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