Job Description

Job Description:

Holaday Parks is seeking a highly organized and customer-focused MEP Service Field

Coordinator/Dispatcher to manage the daily scheduling and dispatch of field technicians for

mechanical, electrical, and plumbing service calls. This role plays a key part in ensuring efficient

service delivery, strong client communication, and timely response to service requests.

The ideal candidate will thrive in a fast-paced environment and have a strong ability to manage

multiple priorities while maintaining a high level of customer service.

Responsibilities:

• Dispatch MEP field technicians to service calls, preventive maintenance visits, and emergency requests based on priority, location, and technician availability.
• Serve as the primary point of contact for clients, providing timely updates on technician ETAs, job status, and follow-ups.
• Monitor and manage the daily service schedule to ensure maximum efficiency and responsiveness.
• Receive and process incoming service requests via phone, email, or work order systems.
• Coordinate with service managers and field technicians to ensure accurate job scoping and completion.
• Track open service orders, ensure proper documentation, and follow up on incomplete or pending work.
• Maintain accurate and up-to-date records in dispatching software, including technician notes, job completion status, and parts used.
• Communicate delays, schedule changes, or job-site challenges to clients and internal teams as needed.
• Support invoicing and administrative teams by verifying service details and technician time logs.
• Assist with ordering or coordinating parts, materials, or subcontractors when necessary for scheduled service calls.

Qualifications and Education:

• 2+ years of dispatching or coordination experience in a service-based MEP, HVAC, electrical, or plumbing environment.
• Strong customer service and communication skills- both written and verbal.
• Ability to prioritize and adapt in a dynamic, high-volume environment.
• Experience using dispatching or field service management software (e.g., BuildOps, Corrigo, or similar) is preferred.
• High school diploma or equivalent required; additional industry training or certifications are a plus.
• Familiarity with MEP systems and terminology is strongly preferred.
• Bilingual (English/Spanish) a plus.

Salary Range:

$65,000-$80,000

Benefits:

We offer an excellent salary and benefits package—paying 100% of medical/vision/dental and prescription premiums for employee.

Holaday-Parks is an Equal Opportunity Employer (EOE), including protected veterans and people with disabilities.

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