Job Description
About HouseMax Funding HouseMax Funding is a leading hard money lender focused on empowering real estate investors with fast, flexible financing solutions. Headquartered in Austin, Texas, we’ve funded over $3 billion across thousands of loans, making us one of the most trusted names in the industry. Our team combines deep expertise in real estate and lending with a passion for innovation and growth. Joining HouseMax means becoming part of a high-performing team that values transparency, speed, and customer success. If you thrive in a fast-paced environment and want to make a measurable impact, we’d love to hear from you.
Role Overview As a Lead Conversion Manager, you will play a critical role in maximizing the performance of our digital funnels and lead lifecycle—from inbound engagement through closing and post-sale follow-up. Your mission is to analyze user and lead behavior, identify friction points, and implement strategies that accelerate conversion and revenue growth.
Key Responsibilities Funnel Optimization & Analytics - Analyze performance across all funnel stages (lead → contact → application → approval → funding → repeat borrower).
- Study user and lead behavior using heatmaps, session recordings, analytics dashboards, and funnel reports to uncover friction and drop-off points.
- Assess lead quality by source and channel; share actionable insights with leadership.
- Develop and maintain dashboards and reporting frameworks for continuous CRO insights.
- Establish benchmarks for lead response time, contact rate, application completion, approval rate, and funding conversion.
Lead & Application Flow Optimization - Optimize how leads are routed, nurtured, and re-engaged across marketing automation and CRM systems.
- Reduce time to application and ensure borrowers understand requirements for speed-to-close (docs, credit pulls, appraisals, property details, etc.).
- Partner with Sales/Loan Officer team to align CRO opportunities with borrower expectations and underwriting realities.
Revenue & Loan Performance Impact - Improve metrics tied to revenue, including lead-to-app rate, app-to-approved rate, approved-to-funded conversion, cost per funded loan, and repeat borrower rate.
- Identify borrower behavior trends (timeline sensitivity, credit hesitations, documentation friction, confidence gaps) that impact closing probability.
Cross-Functional Collaboration - Work closely with Marketing to improve messaging consistency across all borrower touchpoints.
- Collaborate with Loan Officers, Sales Managers, Underwriting, Development, and Design teams to identify and resolve friction in handoffs, communication gaps, and site changes.
- Gather feedback from sales reps to inform campaign optimization and training.
Monitoring & Reporting - Track conversion rates, funnel drop-off, test performance, revenue per visitor, and customer journey quality.
- Provide ongoing reporting and actionable recommendations to leadership.
What Success Looks Like - Reduced drop-offs across the funnel, especially during application and documentation stages.
- Faster borrower progression from lead → application → approval → funding.
- Increased funded loan volume without increasing acquisition cost.
- Higher trust and engagement across borrower journeys.
- Improved borrower satisfaction, fewer repeated requests, clearer expectations.
- Growth in repeat borrower rate and long-term borrower value.
Qualifications - 3–7 years experience in CRO, funnel optimization, growth, or performance marketing.
- Experience in financial services, lending, fintech, or a similarly regulated environment preferred.
- Strong analytical skills, able to turn data into insights and actionable strategies.
- Proficiency with CRO and analytics tools (e.g., Google Analytics, Hotjar, Heap, Optimizely, VWO, HubSpot, Webflow, or similar).
- Experience in A/B testing frameworks, statistical significance evaluation, and experiment design.
- Comfortable working cross-functionally with marketing, sales, design, and product teams.
- Excellent communication and presentation skills.
- Knowledge of borrower psychology, digital UX, and trust-building best practices.
- Proficient in CRM systems (e.g., Salesforce) and marketing automation platforms (HubSpot, Marketo, etc.).
- Skilled in building dashboards and interpreting funnel performance data.
- Action-oriented and comfortable in a fast-paced, high-growth environment.
Why HouseMax Funding
- Join a mission-driven team transforming real estate investment financing.
- Work with talented professionals across Sales, Marketing, and Operations.
- Competitive salary and performance-based incentives.
- Comprehensive benefits package (medical, dental, vision) + generous PTO.
- Office-based role in vibrant Austin, TX.
Job Tags
Work at office, Flexible hours,