Job Description

Job Title: AV Support Specialist (Contract-to-Hire)

Location: Onsite- North KC

Contract Duration: 3 6 months (Contract-to-Hire)

ole Overview

The AV Support Specialist provides daily operational and project-based support for audio/visual systems. This role ensures reliable performance across Teams Rooms, digital signage, and conference environments while delivering professional, customer-focused service staff and leadership.

This position replaces the outgoing AV specialist and plays a key part in stabilizing and standardizing the AV environment moving away from high-end production toward a sustainable, IT-supported model.

Key Responsibilities

• Daily Support (50 60%)
• Provide in-room and remote support for Teams Rooms and meetings.
• Troubleshoot and repair AV equipment (cameras, displays, microphones, carts).
• Manage AV service tickets and requests through established workflows.
• Projects & Deployments (40 50%) upgrades, and digital signage expansion.
• Manage and deploy BrightSign players and Appspace CMS content.
• Coordinate with IT, Facilities, and Engineering teams on AV initiatives.
• Customer & Event Support
• Deliver professional, customer-first service to executives and clinicians.
• Provide basic event and meeting support; complex productions will be handled by vendors.
• Train end users and administrative staff on Teams and AV tools.

Environment & Technology

• Microsoft Teams Rooms (primary platform)
• Logitech and occasional Poly systems
• BrightSign players & Appspace CMS
• Service request and ticketing systems (e.g., ServiceNow)

Qualifications

Education:

• High school diploma required; associate or bachelor s in IT or related field preferred.

Experience:

• 2+ years in AV operations or IT support (corporate or healthcare environment preferred).
• Hands-on experience with Teams Rooms, video conferencing, and AV troubleshooting.
• Familiarity with Extron, Biamp, Dante, or similar systems a plus.

Certification- need at least one of the following:

• A+ (CompTIA) or Equivalent Experience
• Net+ (CompTIA) or Equivalent Education
• Certified Technology Specialist (CTS) (AVIXA)
• Preferred: Project+ (CompTIA)
• Preferred: CCNA (Cisco Networking)

Soft Skills & Culture Fit

• Highly customer-facing with strong communication and professionalism.
• Able to balance responsiveness with clear boundaries on scope.
• Comfortable working independently as the primary onsite AV resource.
• Reliable, personable, and proactive in problem-solving.

Additional Requirements

• Must meet contractor compliance (e.g., flu shot, etc).
• Fully onsite; no travel expected during contract period.

Ideal Candidate Profile

A personable, technically confident AV support professional who:

• Excels in daily operational support and structured workflows.
• Builds rapport with users and leaders alike.
• Keeps AV systems reliable without overextending scope.
• Brings stability, clear communication, and a long-term mindset.

We would love to have you join our team! ECCO Select is committed to hiring and retaining a diverse workforce. ECCO Select s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.

Equal Employment Opportunity is The Law

This Organization Participates in E-Verify

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