Job Description

🌟 Client Intake Specialist – Above & Beyond Therapy

📍 On-site | Toms River, NJ | Full-time

At Above & Beyond Therapy , we believe every family deserves exceptional support on their autism journey. As one of the fastest-growing ABA therapy providers in the country, we’re looking for a Client Intake Specialist to be the welcoming face of our organization and ensure every new client feels confident, cared for, and set up for success.

What You’ll Do

• Be the first point of contact for new families – reaching out by phone, email, and other channels to answer questions and explain our services.
• Guide families through onboarding by collecting required documentation, verifying insurance information, and creating accurate client profiles.
• Ensure clarity & transparency around insurance coverage, eligibility, and potential out-of-pocket costs.
• Coordinate across teams so each client transitions smoothly into active services.
• Deliver an exceptional experience that builds trust and satisfaction from the very start.

What We’re Looking For

• Strong communicator who enjoys talking with people and can explain information clearly.
• Detail-oriented and organized – able to manage multiple clients, documents, and deadlines.
• Experience with customer service, healthcare, or insurance verification is a plus (but not required).
• Someone motivated by helping families get access to the care they need.
• Comfortable working with a variety of computer programs and systems beyond standard tools like Microsoft Word and Excel.

Why Join Us

• Mission-driven impact : You’ll play a vital role in helping families access life-changing autism services.
• Team culture : Supportive, collaborative, and passionate teammates who care deeply about the work.
• Growth opportunities : As we expand nationwide, we’re committed to developing our people along the way.

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