Job Description

Robert Half Talent Solutions is looking for an IT Support Specialist on behalf of a Columbus, OH client. This role is looking for someone with proven experience supporting macOS devices in a managed enterprise environment. The ideal candidate will bring a customer-focused approach to technical support and troubleshooting, ensuring smooth operations and minimal downtime across the organization.

Key Responsibilities:

• Provide technical support for macOS devices, including setup, configuration, and ongoing issue resolution within a managed environment.
• Perform basic break/fix tasks such as hardware diagnosis and repairs, peripheral installations, and resolving common user issues.
• Set up new computers by installing operating systems, configuring software, and ensuring all devices meet company security and compliance standards.
• Execute password resets and user account management activities in accordance with internal policies.
• Troubleshoot hardware and software issues, leveraging remote support tools and ticketing systems to document and resolve problems.
• Collaborate with IT team members to ensure consistent delivery of support services and escalate complex issues as needed.
• Maintain clear and professional communication with end-users while providing training on IT procedures and best practices.
• Stay current with new macOS features, updates, and security requirements to provide effective endpoint support.

Qualifications:

• Demonstrated experience supporting macOS in a managed environment is required.
• Experience with basic break/fix, new device setup, account management, and general troubleshooting.
• Familiarity with endpoint management tools (such as JAMF, Intune, or similar) is preferred.
• Strong problem-solving skills and ability to work independently or in a team setting.
• Excellent communication skills and a customer service mindset.

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