Are you a reliable, organized, and customer-focused individual looking to join a fast-paced team? We are seeking a Towing Dispatcher to coordinate driver activity, support customers, and ensure efficient day-to-day operations. If you thrive in a high-energy environment and enjoy helping people, we want to hear from you!
Key Responsibilities
· Monitor and coordinate driver activity and assignments using communication devices.
· Maintain real-time status and locations of all drivers.
· Utilize computers, radio systems, telephones, fax machines, and other communication equipment.
· Accurately access and enter data into Intow immediately as calls come in.
· Answer all inbound calls in a courteous, friendly, and professional manner — must answer within 3 rings or less .
· For all non-law enforcement calls, provide drivers with all required information, including:
· Customer name
· Call-back number
· Vehicle year, make, model, and color
· Breakdown location (including county and state when needed)
· Direction of travel
· Tow destination
· Reason for tow
· Method of payment
· Enter special instructions in Driver’s Notes and all additional details in Dispatch Notes .
· Understand all pricing structures: charge accounts, COD customers, PI customers, and law enforcement tows.
· Assist Customer Service with releases, lot visits, and phone calls as needed.
· Support billing and collections when required.
· Perform filing duties during shift.
· Handle cash register and complete all end-of-shift responsibilities.
Preferred Qualifications
· Bi-Lingual (English/Spanish) strongly preferred.
· Previous dispatching experience is a plus but not required.
· Strong communication skills and ability to stay calm under pressure.
· Comfortable working with multiple technology platforms.
Why Join Us?
· Fast-paced, team-oriented environment
· Opportunity for growth and skill development
· Competitive pay and benefits
...IDR is seeking a Clinical Research Associate to join one of our top clients in Los Angeles, CA. This role offers a unique opportunity to work onsite, fostering close collaboration with our client's team and immersing yourself in a dynamic work environment. If you are...
...or his/her designees, the Maintenance Technician performs a variety of maintenance and engineering duties including maintaining, repairing, operating, and renovating plant and facilities for the Engineering Department. Incumbent is guided by a basic knowledge of building...
...Significant time is spent on the production floor (60%). Exposure to varying temperatures in manufacturing Monday Friday, 8 am 5 Facilitating training on other shifts occasionally required. Benefits And Perks Our employees' well-being is crucial to Carlisle...
...specialty retail insurance platform is looking to bring on a Data Migration Analyst for a six month temp to hire role. This person will play a... ...Identify potential risks and issues related to migration and work on mitigation strategies. Perform data validation and quality...
...We are seeking a highly professional Graphic Designer with a strong corporate background and a refined design sensibility. This role supports highvisibility projects and requires someone comfortable working directly with sophisticated, highend clients across industries...