Desktop Support Specialist Job at SISL Global, Brookfield, WI

VGE4MThSTG1NZDYxNFFzM3V3MFF2NXUyOUE9PQ==
  • SISL Global
  • Brookfield, WI

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Job Tags

Remote work,

Similar Jobs

Hedy Holmes Staffing Services

Maintenance Mechanic Job at Hedy Holmes Staffing Services

 ...Position: Maintenance Mechanic Pay Rate/Salary: $38/hr and up DOE Location: Tracy, Ca Schedule: Mon-Fri 6am-2:30pm or 2pm - 10:30pm must be flexible Job Description: The maintenance mechanic is responsible for performing routine maintenance, troubleshooting... 

Admiral Heating and Ventilating, Inc

Licensed Professional Engineer Job at Admiral Heating and Ventilating, Inc

 ...Job Description: Licensed Professional HVAC Design Engineer Reports To: President FLSA: Exempt IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO: ****@*****.*** Company Overview Admiral Heating has been a trusted leader in commercial and industrial... 

The Stables at Pasadena Villa

Licensed Program Director -Autism Services Job at The Stables at Pasadena Villa

 ...and program integrity. Position directs day-to-day operations, manages and develops staff, ensures sound fiscal operations, and promotes...  ...a welcoming environment and strong culture of customer service throughout the program. # Reviews and approves admissions ensuring... 

KOMPAN Inc Americas

Digital Marketing Lead Job at KOMPAN Inc Americas

 ...Join the KOMPAN North America (NA) team as a Digital Marketing Lead and play a key role in creating happier and healthier communities across the country by bringing to life outdoor play and fitness spaces. As a Digital Marketing Lead, youll lead our digital marketing... 

State Of Ny Unified Court Sys

Court Attorney Job at State Of Ny Unified Court Sys

 ...Role Description This is a full-time, on-site role for a Court Attorney located in Bronx, NY. Court Attorneys research and analyze legal issues and questions and perform other related duties. They serve in a confidential capacity. This position is assigned...