Job Description

Overview

We are seeking someone to assist with customer configuration support and data verification. This role will eventually evolve into responsibilities similar to the Sales Support positions, involving direct customer interaction and verification of customer information, codes, and Excel-based data.

Responsibilities

• Contact customers to confirm configuration details during the interim process.
• Input and organize customer data into detailed Excel sheets, which feed into automated systems for internal processing.
• Verify returned data and reconfirm details with customers before moving to the next case.
• Manage and untangle configuration details for approximately 50 customers .
• Collaborate with internal teams to ensure accuracy and compliance throughout the process.
• Asking questions, good personality.

Required Skills & Experience

• Salesforce experience
• Advanced Excel skills (live sharing, pulling data points, running pivot tables)
• Strong customer service background with excellent verbal communication skills (phone and email).
• Ability to work independently and maintain attention to detail in a fast-paced environment.

Nice to Have

• Familiarity with automated workflows and data validation processes.

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