Job Description

Job Title: Customer Support Advisor – Written Channels

Pay: $26/hour

Location: Jersey City, NJ

Start: Mid-October

End: Mid-January

Schedule: Hybrid, rotating shifts — must be available for all shifts

• 9:30am–6:30pm (in-office)
• 1:00pm–10:00pm (remote)
• Weekend availability required (weekends are work-from-home)
• Schedules will flex weekly. Client will assign shifts — no accommodations can be made.

Responsibilities

• Deliver an elevated customer experience through email, chat, text, and social media channels
• Respond to inquiries quickly and professionally with strong written communication skills
• Convert client inquiries into sales while meeting/exceeding KPIs
• Provide tailored product knowledge and styling advice
• Resolve customer issues efficiently (orders, returns, product info)
• Accurately log all interactions in CRM and support operational efficiency

Qualifications

• Exceptional written communication skills with attention to tone, grammar, and detail
• 2+ years in retail, customer service, sales, or hospitality
• Proven ability to meet or exceed sales targets through digital channels
• Experience with CRM systems, Salesforce, or similar tools
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Flexible schedule including evenings, weekends, and holidays

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