Job Description

AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer’s appliance purchasing experience.

Responsibilities include, and are not limited to:

• Support and provide immaculate service to customers in person
• Provide timely and accurate information to customer inquiries in a fast-paced environment
• Build rapport with customers and engage with them in an inviting, friendly, and professional manner
• Process customer orders and changes, according to corresponding policies and procedures
• Complete precise data entry
• Escalate unresolved issues in a timely manner, following policies and procedures
• Research required information using all available resources to satisfy customer inquiries
• Maintain a dynamic knowledge of all company procedures and policies

Qualifications:

• A minimum of 4 years’ experience working in a customer service role
• Superb communication skills, written and verbal
• Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone
• Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office
• Excellent time management skills
• Must be able to prioritize tasks efficiently with minimum direction
• Detail and customer service centric

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