Job Description

The Business Analyst’s role is to devise and design business process requirements for the business and support systems critical to core organizational operations. This includes researching and analyzing data in support of business functions, process knowledge, and systems requirements.

The Business Analyst is also responsible for proactively generating and compiling reports based on his or her findings, complete with recommended improvements to, or new requirements for, business processes and operational procedures. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and assist in implementing new computer systems.

Responsibilities:

• Extract business requirements from project stakeholders and present requirements to the development team in the form of detailed objectives and supporting documentation.
• Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
• Assist in conducting research on software and hardware products to justify recommendations and to support purchasing efforts.
• Communicate process changes, enhancements, and modifications – verbally or through written documentation – to management, peers, staff, and other teammates so that issues and solutions are understood.
• Create process models, specifications, diagrams, and charts to provide direction to system programmers.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new processes, and other post-implementation support.
• Develop meaningful and lasting relationships with teammates for optimized systems integration, and respond to questions and concerns with supporting research and recommendations.
• React to changes in organizational priorities promptly, efficiently, and ensuring timely completion of projects.
• Identify problem areas and recommend ways to revise and improve efficiencies and processes.
• May assist in the development of training materials and training plans to support new processes and system enhancements.
• May assist in performing Customer Acceptance Testing.
• Provide leadership, training, coaching, and guidance to junior teammates.
• Perform other duties as required.

Requirements:

Formal Education & Certification.

• College degree in the field of business administration, information technology, computer science, or management information systems preferred. Or 5 years of related work experience.

Knowledge & Experience.

• Proven experience with business and technical requirements analysis, business process mapping, methodology development, and generating process documentation.
• Proven experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and mainframe applications.
• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flowcharts.
• Ability to create systematic and manual operations procedures in both technical and user-friendly language.
• Ability to apply statistical and other research methods into systems issues and products as required.
• Have a strong understanding of business principles and how organizations operate.
• Working knowledge PC operating systems.
• Extensive experience with core software applications, including Microsoft Suite of products.
• Demonstrated project management skills and project management software skills.
• Excellent understanding of the organization’s goals and objectives.

Personal Attributes.

• Able to exercise independent judgment and take action on it.
• Excellent analytical, and creative problem-solving skills.
• Excellent documentation skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks while under pressure.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Unless otherwise indicated, this is a Hybrid position so you may be required to work in the office as needed or scheduled.

What We Offer:

• Excellent growth and advancement opportunities
• Discretionary Time Off (DTO)
• Generous benefits package: health, dental, vision, 401(k), etc.
• Teammate Stock Purchase Plan
• Tuition Reimbursement
• Student Loan Repayment Program

Wright National Flood Insurance Services, LLC is an Equal Opportunity Employer.

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