Job Description

Position Purpose:

We are looking for an experienced Boutique Manager to provide oversight for all sales and operations of our luxury boutique. The Boutique Manager leads all operations at the location and is responsible for making sure the store functions smoothly while optimizing profits. The Boutique Manager will direct restocking efforts, the floor merchandising plan, as well ensuring that staffing, scheduling, and training are properly managed. In this position, the Boutique Manager must be able to acquire respect and motivate personnel to perform at their maximum capacity, keeping the store clean and in good working order. The ideal candidate will have a working knowledge of sales, staff training, merchandising, ordering, and excellent customer service skills.

Responsibilities:

• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Address customer complaints/feedback in a professional manner
• Set and monitor store’s budget, making every effort to maximize efficiency and profits
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Compile Daily Sales Reports / Monthly Commission Reports
• Manage appropriate levels of stock and purchases while staying on budget
• Analyze and predict sales, and sale trends to make informed decisions
• Uphold compliance with all legal, health, and safety guidelines
• Supervise employees, providing coaching and mentorship to optimize productivity and increase sales
• Work alongside Human Resources to conduct discipline, coaching, and, if necessary, termination of employees
• Protect against loss by monitoring security, training staff and maintaining security cameras
• Train, manage, and regularly evaluate staff performance
• Manage all store operations and delegate responsibilities and follow up on work results
• Maintain current knowledge of market/trends

Education & Skills Required:

• Previous managerial role as either boutique manager, high-level customer service or hospitality
• Strong working knowledge of management best practices
• Solid communication and interpersonal skills
• Exceptional organization, strategic planning, and leadership skills
• Strong style sense and an eye for merchandising
• Familiarity with data analysis and customer traffic principles
• Computer skills, including retail management software, reporting and excel knowledge

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